In this section you will find all the resources you need to help you complete the L2 Customer Service course, good luck.
Command Verbs
Unit 201 Deliver customer service
PowerPoint Presentation
Unit 202 Understand customers
Unit 203 Principles of customer service
PowerPoint Presentations:
Element 1
Element 2
Element 3
Element 4
Unit 204 Understand employer organisations
Unit 205 Manage personal performance and development
PP 1
PP 2
PP 3
PP 4
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