My QCF Resources

In this section you will find all the resources you need to help you complete the L2 Customer Service course, good luck.

Command Verbs

Resources :

1. Introduction to Customer Service

2. Dealing with Customers

3. Customer Service Techniques

Mandatory Units

Unit 201 Deliver customer service

PowerPoint Presentation

Unit 202 Understand customers

PowerPoint Presentation

Unit 203 Principles of customer service

PowerPoint Presentations:

Element 1

Element 2

Element 3

Element 4

Unit 204 Understand employer organisations

PowerPoint Presentation

Unit 205 Manage personal performance and development

PowerPoint Presentation

PP 1

PP 2

PP 3

PP 4

Optional Units