My QCF Resources - B & Admin L2

Unit 222 Communication in the Business Environment

What is Communication?

 Example Answers

 Video

Why communication skills are so important (link)

Planning a business letter

Multiple Choice Questions

Unit 224 Principles of providing administrative services (Exam).

Meetings

Planning Meetings

Plan your business travel

Diary Systems

Other Admin Services

 Example Questions

Unit 225 Principles of business document production and information(Exam).

Document Production and Management

Copyright

Data Protection

Multiple choice questions

Unit 226 Understand employer organisations (Exam).

Understand Organisations

Multiple Choice Questions

Unit 239 Manage personal performance and development.

Personal Performance and Development

Multiple Choice Questions

Unit 240 Develop working relationships with colleagues.

Working Relationships

Multiple Choice Questions

Teamwork in Administration

Manage own Performance: Example Answers

Work in a Business Environment: Example Answers

Produce Documents: Example Answers

Mandatory Units: Example Answers