My QCF Resources - Team Leading

In this section you will find your unit Team Leading Resources, good luck.

Note:

Below is a great little booklet describing "Command Verbs." All criteria within your units will usually start with, explain, describe, identify, etc. Well the booklet explains what these all mean and will help when you come to working your way through the units, Bill.

OCR Booklet- Command Verbs

WORKBOOK 1: Principles of Team Leading

WORKBOOK 2: Principles of Team Leading

Unit 200: Manage personal performance and development:

Unit 200: Guidance

Team Needs Analysis: Activity

 Assignment

Learning Style Questionnaire.

Unit 201: Communicate work related information

Guidance

 Assignment

Communications: 

EXAMPLE ANSWERS

Unit 202, Lead and manage a team

 Guidance

Unit 202: Assignment

Unit 203: Principles of Team Leading

Guidance

 Assignment

Example Answers

Unit 204, Understanding Business:

Guidance

 Assignment.

Understanding Business: 

EXAMPLE ANSWERS

Unit 301: Manage Team Performance

Unit 301: Guidance

Unit 301: Assignment

Unit 306 Manage Individual Performance

Unit 306: Guidance

Unit 306: Assignment

Unit 310:  Manage Conflict Within a Team

Unit 310: Guidance

Conflict Resolution: Video

Managing conflict at work: An ACAS guide

Handling Conflict: PP Presentation  

Unit 310: Assignment

Unit 323, Resolve customer complaints:

Guidance

 Assignment

Deliver customer service and solve problems:

EXAMPLE ANSWERS

Understand Health and Safety Procedures:

EXAMPLE  ANSWERS

Understand How to Develop Relationships:

EXAMPLE ANSWERS