In this section you will find your unit Team Leading Resources, good luck.
Note:
Below is a great little booklet describing "Command Verbs." All criteria within your units will usually start with, explain, describe, identify, etc. Well the booklet explains what these all mean and will help when you come to working your way through the units, Bill.
Unit 310: Manage Conflict Within a Team
Unit 310: Guidance
Conflict Resolution: Video
Managing conflict at work: An ACAS guide
Handling Conflict: PP Presentation
Unit 310: Assignment
Unit 323, Resolve customer complaints:
Deliver customer service and solve problems:
Understand Health and Safety Procedures:
Understand How to Develop Relationships: