My QCF Resources - Retail Skills

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Below are the handouts for the units you may be required to complete as part of your course

Unit 247/201

unit 201 handout 1 how to work effectively in your retail team.doc unit 201 handout 1 how to work effectively in your retail team.doc
Size : 309.5 Kb
Type : doc
unit 201 handout 2 how to improve the way you learn in a retail environment.doc unit 201 handout 2 how to improve the way you learn in a retail environment.doc
Size : 192 Kb
Type : doc

Unit: 216, Display Stock

Display stock to promote sales: Handout

Unit 217/202 help customers

unit 202 handout 1 how to help customers choose products in a retail store (1).doc unit 202 handout 1 how to help customers choose products in a retail store (1).doc
Size : 137.5 Kb
Type : doc
unit 202 handout 2 how to check customer preferences and buying decisions (1).doc unit 202 handout 2 how to check customer preferences and buying decisions (1).doc
Size : 134.5 Kb
Type : doc

Unit: 219/204, Deal with customers

unit 204 handout 1 how to provide information and advice to meet the needs of retail customers.doc unit 204 handout 1 how to provide information and advice to meet the needs of retail customers.doc
Size : 596 Kb
Type : doc
unit 204 handout 2 how to help retail customers sort out complaints.doc unit 204 handout 2 how to help retail customers sort out complaints.doc
Size : 157.5 Kb
Type : doc

Unit 203/223, Keep stock on display for sale

Display stock to promote sales: Handout

unit 223 handout 1 how to check the level of stock on sale (3).doc unit 223 handout 1 how to check the level of stock on sale (3).doc
Size : 2224.5 Kb
Type : doc
unit 223 handout 2 how to replenish stock on sale (1).doc unit 223 handout 2 how to replenish stock on sale (1).doc
Size : 1039 Kb
Type : doc

Unit: 221, Process payment

How to work out the price: Handout

How to provide a service: Handout

Unit 224 Displaying stock for sale

unit 224 handout 1 how to prepare, set up, dismantle and label displays of stock in a retail store.doc unit 224 handout 1 how to prepare, set up, dismantle and label displays of stock in a retail store.doc
Size : 901 Kb
Type : doc

Unit: 221/231 Process Payments

unit 231 handout 1 how to work out the price of customers retail purchases.doc unit 231 handout 1 how to work out the price of customers retail purchases.doc
Size : 0 Kb
Type : doc
unit 231 handout 2 how to provide service at point of sale in a retail store.doc unit 231 handout 2 how to provide service at point of sale in a retail store.doc
Size : 1034.5 Kb
Type : doc

Unit 205/235, Returned goods

How to process the return of goods: Handout

unit 235 handout 1 how to help retail customers who need to return goods.doc unit 235 handout 1 how to help retail customers who need to return goods.doc
Size : 393.5 Kb
Type : doc

Unit 239 Health and Safety

PowerPoint presentation on: Health and Safety

unit 239 handout 1 how to deal with accidents and emergencies (1).doc unit 239 handout 1 how to deal with accidents and emergencies (1).doc
Size : 2716.5 Kb
Type : doc
unit 239 handout 2 how to help to reduce risks to health and safety.doc unit 239 handout 2 how to help to reduce risks to health and safety.doc
Size : 889.5 Kb
Type : doc

Unit:246, Security

unit 240 handout 1 how to help to keep the retail environment secure.doc unit 240 handout 1 how to help to keep the retail environment secure.doc
Size : 722.5 Kb
Type : doc

Unit 260, Give the customer a positive impression

Unit 250: Give customers a positive impression of yourself and your organisation: Handout

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