In this section you will find all the resources needed to complete the L3 Customer Service Course, good luck.
Unit 304: Organize and deliver customer service.
Unit PowerPoint Presentation
Unit 304 Workbooks
Unit 305: understand the customer service environment
Unit 306: understand customers and customer retention
Unit PowerPoint Presentations
Unit 306 Workbooks
Unit 308: Manage personal and professional development
Unit 302: Gather, analyse and interpret customer feedback